Error No License Keys Installed

Table Of Contents

General

This section explains errors (and their solutions) that might appear when activating a node-locked license in the Redshift Licensing Tool or errors (node-locked or floating) that might appear the very first time you render.

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The render-time errors are printed both on the image as well as the Redshift Log File.

I bought a Redshift node-locked license from redshift3d.com but I can't find the Redshift Licensing Tool!

This document explains the location of the Redshift Licensing Tool.

If you cannot find the licensing tool on this location then it's very likely you have installed the demo version of Redshift. That version does not contain the licensing tool and is always rendering with watermarks!

In that case, please download a customer version from this link: https://www.redshift3d.com/product/download. To access this page, you will need to be logged in redshift3d.com using the same account that you used to purchase the license!

I bought a Redshift C4D subscription from Maxon but I still see watermarks!

If you're seeing watermarks with your newly-purchased Redshift C4D subscription license from Maxon, then it's very likely you have installed the demo version of Redshift. That version always renders with watermarks!

In that case, please download a customer version from this link: https://www.redshift3d.com/product/download. To access this page, you will need to be logged in redshift3d.comusing the same account that you used to purchase the license!

I just extended my node-locked license maintenance but Redshift still tells me 'Your support and maintenance has expired'

This error happens because you didn't use the Redshift Licensing Tool to claim your mainenance extension.

Please read the maintenance extension documentation for more information.

I'm on Linux, using node-locked licenses and I frequently have to either repair or reset my license!

This is typically happening if the folder /var/tmp/redshift is deleted or emptied. Some disk cleanup tools delete all contents for /var/tmp and that also deletes some important RLM node-locked license information!

Please ensure that no script or utility is deleting /var/tmp/redshift

Redshift Licensing Tool error: 'Unable to connect to the Redshift activation server' or 'Readerrorfromnetwork (-105)' or 'License Generator not found at this URL (-1306)'

This error can happen because of a number of reasons:

No internet access

Please ensure you have internet access when activating a license

Your internet service provider (ISP) might be blocking the communication

We have seen this happen in a few, rare, cases - especially with customers in China. Please try with a different provider (using your cellphone as a wifi-hotspot, for example) or try using a proxy.

You might have a firewall or proxy that is blocking the communication

Please configure your firewall and/or proxy to allow communications to:

activate.redshift3d.com, port 80 and port 443

Or you can try temporarily disabling your firewall and proxy. After the first render, you can re-enable them!

Your antivirus might be blocking the communication

This happens very rarely but we have seen it! Please try disabling your antivirus temporarily. After the first render, you can re-enable it!

You might have had a Redshift crack previously installed

An old Redshift crack was modifying the Windows 'hosts' file to block communication to activate.redshift3d.com.

The 'hosts' file is located in: C:WindowsSystem32Driversetchosts

Please open the 'hosts' file (it's a text file) and see if it contains any lines that mentioned Redshift. If it does, please remove those lines and save the file.

If you have any other cracks, please uninstall them as they can interfere with the activation process

Redshift Licensing Tool error: There is no maintenance extension to apply for your activation key

If you wish to use the latest Redshift version and your existing license maintenance has expired, you can purchase a maintenance extension.

Redshift Licensing Tool error: The activation key 'XXXX-XXXX-XXXX-XXXX' is already in use

This error means that your node-locked key was already activated on another computer and cannot be activated currently.

If another computer currently has the node-locked license, you will need to deactivate the license (using the Redshift Licensing Tool) on that computer. Then, you will be able to activate the license on any computer you want.

In some cases, a significant modification on the computer's hardware (changed motherboard or disk drive, for example), can invalidate the license but Redshift detects those cases and automatically refreshes the license. But if too many things changed in the computer, you might have to reset the license (please see below).

If the license is currently tied to a computer that is completely damaged or lost or stolen (so you cannot run the Redshift Licensing Tool on it), the Redshift Licensing Tool will give you the option to reset your license.

You get only three of these resets! So please make sure you only use them for the aforementioned emergencies and not because you forgot to deactivate the license on some other (work or home) computer!

Redshift Licensing Tool error: Failed to repair license

This is an extremely rare error! Please try the following steps to try to resolve it:

• Try deleting the file redshift-core.lic file in the folder C:ProgramDataRedshift and try activating again
• If the above doesn't work, also try deleting C:ProgramDataRepriseredshiftredshift-core (please do that even if the folder appear to be empty!)

Render-time error: Licese found but is not valid for this machine

This error can appear with node-locked licenses. It basically means that the license needs to be refreshed in the Redshift Licensing Tool. Please run the tool the deactivate/reactivate your license.

If this doesn't solve the issue, please try deleting the file redshift-core.lic file in the folder C:ProgramDataRedshift and try activating again

Render-time error: This version of Redshift does not support floating licenses

This error will appear in two cases:

If you purchased a floating license: you would have received an email from redshift3d.com that contains download links to the floating-license-enabled installers. Please use those installers instead of the installers on the downloads page.

If you purchased a node-locked license but you're seeing this error then this means you have either the general RLM crack installed or an older Redshift crack installed. In either case, you'll need to uninstall the crack and also remove the redshift_LICENSE environment variable. There are many tutorials that explain how to do that. Please do a web search for 'how do I remove an environment variable in Windows'.

Render-time error: License subsystem failed to initialize (0)

This error will appear in two cases:

If you purchased a floating license: you would have received an email from redshift3d.com that contains download links to the floating-license-enabled installers. Please use those installers instead of the installers on the downloads page.

If you purchased a node-locked license but you're seeing this error then this means you have either the general RLM crack installed or an older Redshift crack installed. In either case, you'll need to uninstall the crack and also remove the redshift_LICENSE environment variable. There are many tutorials that explain how to do that. Please do a web search for 'how do I remove an environment variable in Windows'.

In the second case (previously installed crack version of Redshift or RLM), please also be aware of the following:

An old Redshift crack was modifying the Windows 'hosts' file to block communication to activate.redshift3d.com.

The 'hosts' file is located in: C:WindowsSystem32Driversetchosts

Please open the 'hosts' file (it's a text file) and see if it contains any lines that mentioned Redshift. If it does, please remove those lines and save the file.

If you have any other cracks, please uninstall them as they can interfere with the activation process

Render-time error: No license found

If you purchased node-locked licenses, please use the Redshift Licensing Tool to activate your license.

If you purchased floating licenses, please make sure you configure your RLM server and environment variables correctly as explained in the floating licenses page.

Render-time error: Failed to communicate with server or Unknown error. Code: 11 or Unknown error. Code: 14

The very first time you'll try to render with Redshift, the license will be verified online. This verification happens only once, unless the computer configuration is modified. For example: the motherboard or disk drive is replaced. Or if the operating system is reinstalled or has been upgraded in a significant way (for example: a Windows update).

If you see a 'Failed to communicate with server' error message, or a message saying 'Unknown error. Code: 11' or 'Unknown error. Code: 14', this means that this license verification failed to complete.

This can happen because of a number of reasons:

No internet access

Please ensure you have internet access when you first render with Redshift.

Your internet service provider (ISP) might be blocking the communication

We have seen this happen in a few, rare, cases - especially with customers in China. Please try with a different provider (using your cellphone as a wifi-hotspot, for example) or try using a proxy.

You might have a firewall or proxy that is blocking the communication

Please configure your firewall and/or proxy to allow communications to:

activate.redshift3d.com, port 80 and port 443 Prison architect - psych ward: wardens edition crack.

Or you can try temporarily disabling your firewall and proxy. After the first render, you can re-enable them!

Your antivirus might be blocking the communication

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This happens very rarely but we have seen it! Please try disabling your antivirus temporarily. After the first render, you can re-enable it!

You might have had a Redshift crack previously installed

An old Redshift crack was modifying the Windows 'hosts' file to block communication to activate.redshift3d.com.

The 'hosts' file is located in: C:WindowsSystem32Driversetchosts

Please open the 'hosts' file (it's a text file) and see if it contains any lines that mentioned Redshift. If it does, please remove those lines and save the file.

If you have any other cracks, please uninstall them as they can interfere with the activation process

Render-time error: Hardware change detected. Please exit your 3d app, run the Redshift Licensing Tool and deactivate/reactivate your license

Simply following the instructions of this message should get rid of this issue.

If, on the other hand, this message keeps coming up and you're on Windows, this might be suggesting a problem with the WMI system. The WMI system is the part of Windows that helps identify a computer.

Please try the following steps to fix any possible WMI issues:

• First, disable any antivirus software you might have. We have seen, for example, Malwarebytes causing trouble with WMI access
• Open a command prompt in administrative mode. You can do that by:
  • Pressing the windows key and typing 'command prompt'. You'll see the command prompt coming up as an option but don't click it yet!
  • RIGHT-click it and then, from the menu that pops up, click 'run as administrator'
• Once the command prompt window opens, type the following in it (at the end of each line, please press Enter)

After running the above, try running the Redshift Licensing Tool again and deactivating/reactivating.

Render-time error: Your support and maintenance has expired

This error message means that this particular version of Redshift cannot be used with your current license.

You can either purchase a maintenance extension or you can use a version of Redshift that is covered by your current license. The last version that you can use will be printed in the error message.

If you have, indeed, purchased a maintenance extension, please make sure to run the Redshift Licensing Tool to claim that extension! (and get rid of this error)

As a reminder, you can find all Redshift versions in the following forums:

For 2.5 (old) versions: https://www.redshift3d.com/forums/viewforum/36/

For 2.6 (current) versions: https://www.redshift3d.com/forums/viewforum/39/

For 3.0 (latest) versions: https://www.redshift3d.com/forums/viewforum/42/

Use this information to find solutions for errors that you might encounter when working with the licensing system. Select each error message to view the suggested solutions and troubleshooting steps.

Error Messages and Solutions

Here are some potential causes and things to try if you encounter this error:

• You entered an invalid or expired license key, or there are no more available seats.
• Use lowercase letters when you enter your email address.
• License keys are case sensitive. Copy and paste the license key in the same format it was provided.
• Ensure you have a valid license key for the products you are trying to activate.
• Check your system to see which environment you are trying to activate in. For example, a Server OS environment requires a license key that allows for this.
• Contact your license administrator or sales representative to obtain a new license key.

The activation file used to activate a license for an offline computer is unreadable or invalid. Contact your license administrator to obtain a new offline activation file. Visit Activate License Offline for more information.

The license key for an add-on product was activated, but it cannot be used because Alteryx Designer or Alteryx Server must be activated as well.

Free License Keys

Contact your license administrator to obtain a new license key for Alteryx Designer or Alteryx Server. Visit Activate Alteryx for more information.

An Alteryx Server license was activated on a machine that has more cores than the number of cores for which it is licensed. To find out how Alteryx defines cores for licensing its products, visit this Alteryx Community article.

Contact your license administrator to obtain a new license key for additional server CPU cores. Visit Manage Licenses for more information.

You were signed-in as a non-administrative user of the machine when you activated a product. If you want the license to be available to all users of the machine, please run the install and license process as Administrator.

Follow these steps to resolve the feature API is not licensed error.

1. Email fulfillment@alteryx.com to check that the license you want to activate has the API Feature.
2. Remove and readd licenses.
   1. Remove license.
   2. Clear the files from C:ProgramDataSRCFlexeraLicenseManager if any exist.
   3. Readd the license.
3. On the machine running the Alteryx Engine (if Designer or single node server, this is the local machine) check these items:
   • The account running the Alteryx Engine Command has these permissions on the installation folder:
     • Read & Execute
     • List Folder Contents
     • Read
   • If running Alteryx Server, restart the Alteryx Service.
4. If activating onlinevia a license key, be sure that you have constant communication with whitelist.alteryx.com. The Engine checks its licensing via FNO on every call to the engine.

Reach out to fulfillment@alteryx.com to deactivate the old device.

This error message indicates that the machine is having issues with connecting to the Alteryx activation service. This is typically due to the firewall/proxy on the machine. Please follow these instructions:

1. First, check that you meet the technical specifications to instal and run Alteryx.
2. Make sure that Port 80 or Port 443 is open.
3. The System Requirements of the licensing system require access to whitelist.alteryx.com. Please make sure that your organization's network has not blocked communication to this endpoint.
4. If your organization uses a proxy, be aware that the activation request packets are encrypted and can be blocked.

Note that you might require your IT team's assistance with the above items. Ni vision development module crack.

Alternatively, you can do an offline activation with a license file. Follow the instructions at Activate License Offline.

This error means that no seats are currently available to activate.

The license administrator of the key needs to revoke a seat in order for a new user to activate. Instructions for the license administrator are listed below. If you're unsure who the license admin on your account is, please email fulfillment@alteryx.com.

For license administrators:

1. Sign in to licenses.alteryx.com.
2. Go to Machines > Administer Machines.
3. Change the search filter on the right side to License Key.
4. Paste the license key and select Search.
5. To revoke the license key, select the email.
6. Select Action > Revoke Licenses.
7. Enter the Quantity to remove.
8. Save.

To resolve the Your computer is not connected to your License Server error message, follow these instructions:

1. Select OK on the error message (or 'X' depending on your version of Alteryx).
2. Select the gear icon in the top-right corner.
3. Select Change License Systems.
4. Select Continue on the Change License Systems window.
5. Note that you might need to activate your license key again.

To resolve the One of the Input Parameters is Bad error, please try to activate offline with a license file. Follow the instructions at Activate License Offline.

There are 2 ways to fix this error:

• Upgrade to version 2019.4 or newer.
• Activate via command line.

Upgrade to 2019.4

The 2019.4 version of Alteryx does not encounter this error as it was fixed with the update. If you sign in to the license portal at licenses.alteryx.com and download the most recent version of Alteryx, this fixes the issue.

Activate via Command Line

Follow these instructions to activate via command line:

1. Go to Alteryx Overview (Activate by Command Line).
2. Within the Activate by Command Line section, navigate to Standard License System > Activate License Online. This section outlines the script needed to complete the activation.

The Server was not able to process request correctly error is caused by mixed casing between the serial number used to activate and the serial number in FNO. For example, this error is triggered when a user attempts to activate with JohnDoe@gmail.com but the serial in FNO is johndoe@gmail.com.

Error No License Keys Installed Windows 10

To resolve this issue, email fulfillment@alteryx.com and we can clear (make obsolete) the devices in FNO.